First Aid4All Terms & Conditions

Course Booking / Registering

Terms & Conditions

The following are the terms and conditions of booking / registering in one of our courses. Please read them carefully as you will need to agree to them in order to continue the booking / registration process.

1. Deposit

A deposit of 20% of the cost of an individual course is required at the time of booking / registering on all First-Aid4All courses. A deposit of 20% of the course cost for the total quantity of participants for a corporation is required at the time of booking / registering on all First-Aid4All courses. Should an individual participant or corporation wish to cancel a course booking / reservation the deposit will be refunded, providing the terms and conditions listed in paragraphs 2 through to 8 are complied with.

BLENDED LEARNING First Aid Course - Cancellation Policy = The BLENDED LEARNING deposit of 20% is non-refundable after Initial registration; also a 10% administration charge for the total cost of the BLENDED LEARNING course will be added if an Individual cancels their course. Corporations will incur a 10% administration charge for each person registered to attend the BLENDED LEARNING First Aid Course in addition to the 20% deposit forfeiture. In all instances for course cancellations any Course Materials provided must be returned to the course provider in an unused state; should course materials be used, opened, damaged or in any way not deemed as salvageable then the Individual or Corporation will be charged for the cost of material replacement.

2. Course Payment

Individual participants and corporations must provide Full Payment prior to the course start date or the day of the course commencement. Individuals or corporation members will not be permitted access to the classroom without Full Payment and they will also forfeit their deposit. In the case where a Corporation has a pre-arranged payment plan with the course provider by way of invoice the invoice must be paid within 14 business days from the course completion date, failure to pay the invoice within this time line will result in a 15% administration charged being applied. Online Payments are made through a secure Pay Pal site and are insured. For other methods of payment refer to the "Payments Methods" page.

3. Courses Cancellations – Participant / Corporation

Cancellations made five (5) business days for either an Individual Participant or a Corporation prior to the course start date will receive a full refund of their deposit. Cancellations made two (2) business days prior to the course start date for individual participant will be subject to a $45.00 + GST administration fee; this fee covers the costs of all course materials. Cancellations made by an individual participant less than 24 hours prior to the course start date will result in Full Payment. Cancellations made two (2) business days prior to the course start date for a corporation will be subject to a 20% + GST charge of the total quantity of participants. Cancellations made by a corporation less than 24 hours prior to the course start date will result in Full Payment. No-Shows: Corporations are liable for payment for staff/employee's that do not attend the course; Individuals will be liable for Full Payment after confirmation of attendance. Cancellations may be made by phone or email.

4. Course Transfers – Prior to Course

Requests made three (3) business days prior to the course start date will be accepted without charge. Less than three (3) business days prior to the course start date will be subject to a $25.00 + GST administration fee. Changes may be made by phone or email. Course Transfers are subject to availability only.

5. Course Transfers - Day of the Course

Transfer requests submitted on the day of the course due to a medical reason will require a physician’s letter. The candidate must notify the office on the day of the course and submit the physician’s letter within 2 business days. All requests are subject to a $25.00 + GST administration fee.

6. After-Course Start Date

Please be aware that ‘no shows’ or failure to attend a course constitutes an outright forfeit of all registration fees.

7. Course Cancellations – First-Aid4All

If First-Aid4All cancels a course the participant and corporations will receive a full refund or may reschedule for a later date. First-Aid4All will notify participants and corporations by email or telephone where applicable of any course date changes or cancellations.

8. Late or No Arrival

Late arrivals of 15 minutes or more will not be permitted access to the class. ALL registration fees will be forfeited. This policy is applicable to all First-Aid4All courses. If the participant or corporation members do not show up to the course, or have failed to make arrangements prior to the course start date to reschedule, he/she forfeits all fees. Extenuating circumstances may be exempt and are at the instructor’s discretion.

9. Risk to Client

The client understands there will be a physical component to their course. If the participant cannot perform the "CPR" component of the course he/she may continue to take part in the course; however he/she will not be certified by the Governing Body of the course. All components of First Aid, CPR, AED and Heart & Stroke courses must be taken and successfully completed to receive certification.

10. Privacy Policy

First-Aid4All collects your name, mailing address, phone number and e-mail for the purpose of registering for current and future courses.

First-Aid4All client’s will receive an email or telephone notification when the issued certificate is about to expire. To opt-out of receiving recertification notice please contact First-Aid4All via telephone or e-mail. First-Aid4All will not sell, share or rent any personal client information. First-Aid4All transfers client information for certification purposes to the Canadian Red Cross or the Heart and Stroke Foundation through a secure database. First-Aid4All is not responsible for any intercepted information sent through any unsecured wireless devices. If there are any concerns, please register via phone or secure device.

11. Appeals

Participants can appeal any undesirable outcome of their certification. The first attempt will be to speak to the instructor at the end of their class. The instructor will make all reasonable and time permitting attempts to assist the participants in any area he/she may need remedial instruction. If that attempt fails the participant may appeal to the program director via email or in person with a written/typed letter. The participant may be asked to repeat all or a portion of the course at a later date agreed upon by the participant and First-Aid4All. If available a different instructor will be used. If the participant is again unsuccessful he/she will have to re-register into another course and re-pay the original fees.

12. Complaints

All complaints will go directly to First-Aid4All director and will be handled as soon as possible during regular business hours. If complaint is urgent, all instructors have after hours contact information for First-Aid4All Management. Every reasonable attempt will be made to resolve the complaint in a timely and appropriate manor. Complaints can be made via email, phone or in person.

13. Harassment

Any verbal or physical harassment will not be tolerated. Participants who harass others, use inappropriate language, or make offensive jokes will be asked to leave the class and will not receive a refund or a chance to re-apply. The participant will not be given their certification if they have not completed the course requirements. Appeals may be made to First-Aid4All management only.

14. Smoking

First-Aid4All has a strict No Smoking policy inside its Training Centre Locations. Also, we ask that cell phones be kept switched off during classroom training periods.

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